- Follow Jay Hyett on WordPress.com
-
Recent Posts
Archives
- January 2021
- August 2020
- March 2020
- July 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- August 2014
- July 2014
- November 2013
- April 2013
- August 2012
- July 2012
Categories
- 80s
- AFL
- Agile
- Agile Board Hacks
- Coaching
- Culture
- Culture Hack
- Dad Stuff
- DevOps
- Digital
- Disneyland
- Fitbit
- Fitness
- Football
- Games
- IoT
- Kaizen
- Kids
- Motivation
- Parenting
- Party Ideas
- People
- Projects
- Remote Working
- Retro
- Retrospectives
- SAFe
- Scrum
- Service Desk Transformation
- Social Media
- Team Building
- Teams
- Technology
- Teenage Mutant Ninja Turtles
- TMNT
- Travel
- Uncategorized
- USA
- Wearables
Meta
Tag Archives: NPS
LEADit 2012
I’m excited to be presenting “From a Toyota to a BMW – How Lonely Planet transformed their Service Desk” at this years itSMF LEADit conference on the Gold Coast later this month. Here is a link to the conference details … Continue reading
Posted in Service Desk Transformation
Tagged Agile, ITIL, LEADit, NPS, Service Desk, Transformation
Leave a comment
Lonely Planet’s Service Desk Transformation – Where did it all begin?
Recently I’ve presented at a few conferences and seminars about how Lonely Planet transformed their Service Desk from a Toyota to a BMW, on a shoestring budget. Over the next few weeks I’ll be sharing just how we did it … Continue reading
Posted in Service Desk Transformation
Tagged Agile, NPS, Service Desk, Transformation
Leave a comment
Jay Hyett 