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Tag Archives: Agile
Lonely Planet’s Service Desk Transformation – Where did it all begin?
Recently I’ve presented at a few conferences and seminars about how Lonely Planet transformed their Service Desk from a Toyota to a BMW, on a shoestring budget. Over the next few weeks I’ll be sharing just how we did it … Continue reading
Posted in Service Desk Transformation
Tagged Agile, NPS, Service Desk, Transformation
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Jay Hyett 