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Author Archives: jayhyett
#SuperAwesomeMicroProject
Because the world needs people to do stuff, not corporations! I’m one of 40 patrons who contributed $25,000 in total crowd sourced funds (via twitter) for $0 in fiscal return. Together we are building something that has never been built … Continue reading
Posted in Projects, Technology
Tagged #superawesomemicroproject, awesome, crowd sourced, lego, twitter
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Why you should promote your Service Desk staff
Your Service Desk is a flowerbed of talent – look after the seeds, help them grow and they will flourish. That’s why you should always look to fill vacancies in your other IT teams from the Service Desk before looking … Continue reading
Posted in Service Desk Transformation
Tagged Customer Service, Recruitment, Service Desk, Transformation
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A Short DevOps History Lesson
I had the pleasure of presenting at the first DevOps Perth meet-up last week. On the night it came as a bit of a surprise to me that people weren’t really aware of how the DevOps movement started. So I thought … Continue reading
DevOps Perth
I’m really excited to be speaking at the first Perth DevOps Meetup at Bankwest tomorrow. I’ll be talking about building a DevOps culture including Agile for Operations teams. If you’re in the area it’s not to late to come along … Continue reading
Hire on attitude over technical aptitude
As I mentioned, in my last post we wanted to transform our IT team into a high performing, customer focused team that delivered world-class IT services. The best place to start this Service Improvement program was with the team that … Continue reading
Posted in Service Desk Transformation
Tagged Customer Service, Recruitment, Service Desk, Transformation
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LEADit 2012
I’m excited to be presenting “From a Toyota to a BMW – How Lonely Planet transformed their Service Desk” at this years itSMF LEADit conference on the Gold Coast later this month. Here is a link to the conference details … Continue reading
Posted in Service Desk Transformation
Tagged Agile, ITIL, LEADit, NPS, Service Desk, Transformation
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Lonely Planet’s Service Desk Transformation – Where did it all begin?
Recently I’ve presented at a few conferences and seminars about how Lonely Planet transformed their Service Desk from a Toyota to a BMW, on a shoestring budget. Over the next few weeks I’ll be sharing just how we did it … Continue reading
Posted in Service Desk Transformation
Tagged Agile, NPS, Service Desk, Transformation
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Hello World
Welcome to my blog! Stay tuned for some interesting posts on technology, leadership, sport and travel. Enjoy!
Posted in Uncategorized
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Jay Hyett 